Benefits of Next Generation 9-1-1

It is now time for call centers to catch up to the wireless society calling 9-1-1.  As you may be aware, you are already getting about 60%-70% of your calls through wireless, which makes it even more important to move away from the wired system. 

Next Generation 9-1-1 supports IP-based communication enabling the public to transmit emergency-related text messages, images, video, and data to the 9-1-1 center in addition to dialing 9-1-1 from a phone.  NG9-1-1 is a faultless, end-to-end IP-based communication of emergency-related voice, text, data, photos, and video between the public and public safety answering points (PSAPs).

The Benefits of NG9-1-1 include:

  • Increased Reliability of 911 Networks: IP-based architecture provides more flexibility and resiliency than the legacy circuit-switched 911 system.
  • Superior Information for First Responders: Through PSAPs receiving text, data, photos, and videos, 9-1-1 dispatchers can assess emergencies more quickly and respond more effectively with the necessary equipment and knowledge of the environment, as information from a 911 call will be more robust.
  • Increased Public Access: NG9-1-1 multi-media capabilities (i.e., texting, data, photos, and videos) expand accessibility (e.g., to persons with disabilities) and give all consumers more options and -more importantly- opportunities in contacting 9-1-1 in emergencies, especially when a voice call is difficult or dangerous.
  • Transfer of 9-1-1 Calls Between Geographically Dispersed PSAPs: And From PSAP to Remote Public Safety Dispatches if necessary.
  • Increased Aggregation and Sharing of Data, Resources, Procedures, and Standards to Improve Emergency Response: Responders will be able to communicate with each other more effectively with text, data, video, etc.
  • No “Forklift” Upgrades: NG9-1-1 will provide the flexibility necessary to allow operational standards, protocols, and practices to be adopted and implemented to meet unique local circumstances and needs without having to completely replace all the system parts to bring it up to date.
  • More Cost-Effective to Operate: Due to shared resources, PSAPS, and commercial off the shelf technology, Next Generation 9-1-1 systems are more cost-effective to operate.  This has been demonstrated through the Public Safety and Homeland Security Bureau’s Cost Study of NG9-1-1.  If you would like to read this study, please see our press release listings to the left.